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General Account Enquiries

How do I open an account with AXA Mansard Investments?

  • To open an Investments account with AXA Mansard, kindly visit www.axamansard.com and click on Sign up. Fill in your information and follow the prompts. Alternatively, you can visit any of our welcome centers.

How do I make payment?

  • To make a contribution to your AXA Mansard Investments Fund, you can use any of the following channels:

     

    1. 1. Direct transfer to any of our bank accounts

    2. 2. Online payment through our transaction portal (Interswitch)

    3. 3. POS at our welcome centers

    4. 4. USSD *987#

How do I get my statement of account?

  • To access the statement of accounts for your AXA Mansard Investments Fund, log on to your www.axamansard.com account. You can view/download your statement by following these pages on the dashboard - Investment > Dashboard > Statement. Alternatively, you can send an email request to clientservices@axamansard.com.

How do I check my account balance?

  • To check your AXA Mansard Investments account balance, simply log on to your www.axamansard.com account. Your available balance can be seen under Portfolio on the Investments page. Alternatively, you can dial *987# and follow the prompts to retrieve your available balance.

How do I know that my transfer was successful?

  • When you make a payment/contribution to your AXA Mansard Investments Fund, there will be a confirmation email sent to your registered email address and your fund will reflect on your dashboard within 24 hours. In the event that this doesn’t happen, kindly send an email to clientservices@axamansard.com

I can’t log into my AXA Mansard Investments account; what do I do?

  • On the AXA Mansard website www.axamansard.com, click on Forgot Password and follow the prompts to reset your password.

How do I report suspected fraud activities?

Money Market Fund

What is the Money Market Fund?

  • The Money Market Fund is a secure, open ended mutual fund that invests in short term securities such as Treasury Bills, Commercial Papers and Fixed Deposits. It aims to optimize returns on free cash flow offering returns that outperform regular savings accounts.

Who can invest in the Money Market Fund?

  • The Money Market Fund is open to investments from anyone i.e. Adults, Children and Corporations.

What are the requirements to open a Money Market Fund account?

  • You will need to complete a subscription form. Our subscription form can be found on our website - www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


    Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

What is the minimum initial amount I need to invest in the Money Market Fund?

  • The minimum amount required to invest in the Money Market Fund is ₦2,000.

What is the minimum subsequent amount to invest in the Money Market Fund?

  • The minimum amount required after your initial investment is ₦1,000.00.

How is the Money Market Fund different from a Mutual Fund?

  • The Money Market Fund is a type of Mutual Fund.

What are the advantages of investing in the Money Market Fund?

  • The Money Market Fund has a lot of benefits which include:


    1. 1. Safety: The Fund ensures safety of both principal and interest accrued.

    2. 2. Returns: The Fund provides attractive returns and when compared to a normal savings account, the AXA Mansard Money Market Fund offers a lot more return on your investment.

    3. 3. Liquidity: The Fund is open-ended which means that injections and withdrawal are treated on any business day.

    4. 4. Affordability: The Fund represents an investment opportunity that allows investors earn steady income without substantial initial investments.

    5. 5. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund. .

    6. 6. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

    7. 7. Accessibility: Easy accessibility to the Fund via the use of electronic platforms. Simply visit our online portal – www.axamansard.com; download the AXA Mansard mobile app – MyAXA; or access it via our USSD code - *987#.

When do I start earning interest on my investment?

  • You start earning interest on your fund within 24 hours of payment.

Does the Money Market Fund pay dividends?

  • The Fund Manager will pay dividends (accrued interest) and distributes this on a quarterly basis. Unit holders, upon subscription shall have the option of the accrued interest paid into their designated bank account or reinvested which means that the income will added back to the principal.

When am I able to liquidate my funds from my AXA Mansard Money Market Fund account?

  • Your funds can be liquidated at any time. We will credit your registered account number within 24 hours from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

What does the AXA Mansard Money Market Fund invest in?

  • The Fund invests in money market securities which include Treasury Bills, Fixed Deposit and guaranteed Commercial Papers.

Who manages the AXA Mansard Money Market Fund?

  • The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments.

Who monitors the Fund manager’s activities?

  • An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Are there any penalties for withdrawing (liquidating) from my AXA Mansard Money Market Fund account?

  • No, there are no penalties for withdrawing your funds from your account.

Is there a guaranteed return rate for the Money Market Fund?

  • There is no guaranteed return rate for the Fund. It is calculated everyday as the weighted average of the rates of the securities the Fund is invested in. These securities are very low risk and have low volatility.

How do I calculate my earnings?

  • The daily yield of the Fund is displayed on www.axamansard.com. Daily earnings are also displayed. Earnings for the day can be computed using - rate/365*principal.

How long should I stay in the Fund?

  • You can stay in the Fund for whatever length of time you desire, the interests are accrued on a daily basis.

What is the minimum withdrawal amount from the Money Market Fund?

  • There is no minimum withdrawal amount from the Fund.

What is the procedure for Corporate Organizations to invest in Money Market Fund?

  • For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill.

What is the procedure for Foreign Investors to invest in the Money Market Fund?

  • The Fund assets are denominated in Naira, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Equity Income Fund

What is the Equity Income Fund?

  • Equity Income Fund is an open ended mutual fund aimed at investors with high-risk appetite seeking income and strong potential for capital growth through an array of stocks. It is suitable for investors who have a longer-term horizon. The equity income funds can offer high returns compared to bonds or money market funds on the long term.

Who can invest in the Equity Income Fund?

  • The Equity Income Fund is open to investments from anyone i.e. Adults, Children and Corporations.

What are the requirements to open an Equity Income Fund account?

  • You will need to complete a subscription form. Our subscription form can be found on our website - www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


    Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

What is the minimum initial amount I need to invest in the Equity Income Fund?

  • The minimum amount required to invest in the Equity Income Fund is ₦10,000.

What is the minimum subsequent amount to invest in the Equity Income Fund?

  • You can invest any amount in the fund subsequently.

How is the AXA Mansard Equity Income Fund different from a Mutual Fund?

  • The Equity Income Fund is a type of Mutual Fund.

What are the advantages of investing in the Equity Income Fund?

  • The Equity Income Fund benefits include:


    1. 1. Strong Potential: For capital appreciation over the long term.

    2. 2. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund.

    3. 3. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Does the AXA Mansard Equity Income Fund pay dividends?

  • Yes, the AXA Mansard Equity Income Fund pays dividend annually. We use proceeds (dividends and capital gains) realised in the Fund to pay dividends to Fund subscribers.

When do I start earning interest on my investment?

  • You start earning interest on your fund within 24 hours of payment.

When can I get my money from the Fund?

  • Your funds can be liquidated at any time. We will credit your registered account number within 2-5 working days from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

What does the Fund invest in?

  • The Equity Income Fund invests largely in listed stocks and sparsely in money market securities such as Treasury Bills and Fixed Deposit.

Who manages the AXA Mansard Equity Income Fund?

  • The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments.

Who monitors the Fund manager’s activities?

  • An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Are there any penalties for withdrawing from my account?

  • No, there are no penalties for withdrawing your funds from your account.

Is there a guaranteed return rate for the Equity Income Fund?

  • No, there is no guaranteed return rate. The value of the units you hold in the fund simply appreciate/depreciate depending on the performance of the securities that the Fund is invested in.

How long should I stay in the fund?

  • You can stay in the Fund for as long as you desire. You are advised to view the Equity Income Fund as a long term investment as it is very volatile but tends to outperform the money market fund in the long term.

What is the minimum withdrawal amount from the Fund?

  • There is no minimum withdrawal amount from the Fund.

What is the procedure for Corporate Organizations to invest?

  • For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill.

What is the procedure for Foreign Investors to invest?

  • The Fund assets are denominated in Naira and, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Other Investments

What other investment options does AXA Mansard Investments offer?

  • In addition to our mutual funds, AXA Mansard Investments offers investment options in:

     

    1. 1. Treasury Bills

    2. 2. Equities

    3. 3. Real Estate

More

Can I Invest in other currencies like US DOllars?

  • No, the mutual funds only accept Naira. Clients may however invest directly in Eurobonds or US Treasuries if they would prefer to invest in US Dollars

Can I invest from outside Nigeria

  • Yes, in addition to the basic requirements, we require an authenticated proof of address.

General Questions about AXA Mansard HMO

I want to confirm the enrollee number of members of my family plan

What does the EasyCare plan cover?

  • For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

About Health Plans

I need information on your health plans

  • AXA Mansard health plans consists of the Corporate Health Insurance plans, Individual Health Insurance plans, SME plans and EasyCare plan.

What are the health plans you have as well as the costs?

I am above 60 years old. Can I get Health Insurance?

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

Does AXA Mansard offer an international health cover?

  • AXA Mansard Health has an international health Plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

Does AXA Mansard offer a group international health cover

  • AXA Mansard Health offers a group international health plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

I want to buy a health plan for my parents

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

I want to buy a health plan for my child

  • For a child less than 18 years, at least one adult is required to purchase a plan to enable us register the child/minor. A minor can not be registered on the health insurance plan alone as we are unable to have a binding contract with them.

What plans cover mental health psychiatry?

  • All plans cover mental health psychiatry. However, the extent and terms of cover depends on the purchased health insurance plan.

Information about Hospitals

Where can I find the list of hospitals on my health plan?

  • The list of Hospitals can be found on the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. The hospital list is dependent on the selected health plan . For further enquiries, please call 0700AXAMANSARD or e-mail healthcare@axamansard.com

What are the health plans you have as well as the costs?

  • Please click on https://www.axamansard.com/myaxa/health/ to view available plans, hospital list and price quotations.

How do I change my selected hospital?

  • You can change your hospital on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply login/sign up to access your dashboard and make the changes. Alternatively, kindly contact our Customer Care team via 0700AXAMANSARD or healthcare@axamansard.com

Can I book a hospital appointment?

  • Yes, you can book a hospital visit on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply log in/sign up to access your dashboard and book hospital appointment. Alternatively, kindly contact our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD

I do not have my AXA Mansard HMO card but I need to go to a hospital.

  • You can access care without your HMO ID card. You will need to visit the facility with any valid means of identification and your enrollee number(if communicated). Please contact our Customer Care team viahealthcare@axamansard.com or call 0700AXAMANSARD for further assistance.

My child's hospital is not on your list

  • We offer a wide range of pediatric hospitals that can care for your child. Please check our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

How do I check the status of my requests i.e change of hospital, hospital booking etc.

  • An e-mail would be sent to you upon confirmation of your booking. However, you can contact us via healthcare@axamansard.com or 0700AXAMANSARD.

I have a complaint about my hospital

What hospital can I visit in my location?

  • Visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/ to view the list of hospitals in your area. You can also contact us via healthcare@axamansard.com or 0700AXAMANSARD for further assistance.

Which health plan covers my hospital?

  • This is dependent on your chosen health plan. Please refer to our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

About Pricing and payments

Can I get quotations for the different family plans?

  • Our health plans can be purchased for family. Simply select the number of individuals in the family to generate a quote. Prices are per person per year. However, a discount of 2.5% is applicable for family purchases (online). Please see prices on the AXA Mansard website www.axamansard.com/myaxa/health

What is the limit for specialist consultation and surgeries?

  • Limits applicable to health plans are dependent on the type of plan and medical diagnosis. For more details, kindly visit the AXA Mansard website via this link - www.axamansard.com/myaxa/health

Can I pay health insurance in installments?

  • Payments are made once and in full at the inception of the health insurance plan.

I made a payment at a hospital and I'd like to claim a refund

  • Kindly provide a detailed medical report (as applicable), evidence of payment made, prescription sheet, referral note (if an investigation). These documents can also be e-mailed to healthcare@axamansard.com

How soon can I use a hospital after payment for insurance is made?

  • For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

What is Covered?

I am above 60 years old. Can I get Health Insurance?

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

Can I add my baby as a dependant on my plan?

  • This depends on your current health insurance plan (family or individual). If your have an individual plan, you will be required to buy an additional plan for your child.

How does overseas coverage on platinum plan work?

  • Overseas coverage is available on the Corporate Health Insurance plan. Please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

I want to upgrade my AXA Mansard health plan to include my spouse.

  • Depending on your current health insurance plan (family or individual), you can upgrade your health plan to include your spouse at renewal of policy or send the details of your spouse for inclusion, if you are on a family plan.

Do you offer Dental Care on the AXA Mansard health plans

  • Do you offer Dental Care on the AXA Mansard health plans

I want details of what is covered on my AXA Mansard health plan

  • For details of individual health insurance plans, kindly visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. For the Corporate Health Insurance plan, this can be requested from your HR. For further enquiries, please contact our customer care for assistance via healthcare@axamansard.com or call 0700AXAMANSARD.

What is network gym access?

  • Network gym access is available on the Corporate Health Insurance plan only. For referral to partner gyms, please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

Does my policy also cover for child care after delivery?

  • Depending on your current health insurance plan(family or individual). Your new born is covered for 6 weeks and needs to be registered before the expiration of this.

What are the conditions for antenatal and delivery cover on local and international plans?

  • The Corporate Health Insurance plan covers antenatal and delivery. For the individual plans, antenatal care & delivery is not covered until after you have been on the plan for 24 months. For international plans, restrictions apply depending on your specific cover.

Information for Corporate and SME?

I am having difficulties registering to the AXA Mansard HMO via my company portal

  • Kindly send us a mail with the error message you are receiving. Please send to our Customer Care team via healthcare@axamansard.com

I want the details of the SME/corporate cover

I want to move our current corporate cover to AXA Mansard

  • Please contact us by clicking on the phone icon on our website to request for a call back or reach us via 0700 AXAMANSARD (+234-700-292-626-7273), 0815-049-0169 or healthcare@axamansard.com

About Life Savings

I would like more information on the Life Savings product

  • AXA Mansard's Life Savings plan gives you the opportunity to earn a better interest on your savings than the ordinary savings account. The minimum monthly contribution is ₦2,000 and you can enjoy a FREE Life Insurance of up to ₦1m when you buy AXA Mansard Life Savings plan. Kindly visit https://www.axamansard.com/myaxa/insurance/life/life-savings/ to sign up.

I want to know when my Life Savings plan will mature and what the maturity value will be.

  • This is based on the date you purchased the policy and the consistency of your contribution. You can check your maturity date on the AXA Mansard website - www.axamansard.com. Simply login/sign up to access your details. Alternatively, kindly send a mail to our Customer Care team via ccare@axamansard.com

How do I roll over my Life Savings policy after maturity?

  • Simply send an email to our Customer Care team via ccare@axamansard.com stating that you wat tno continue the Life Savings policy. Please note that the free Life Insurance cover becomes invalid at age 60.

Can I increase the savings contribution amount of my Life Savings policy upon renewal?

  • Yes, you can increase your savings contribution at the point of renewal. However, if the increase is beyond your current band and you want your free Life Insurance cover to increase as well, you will be required to notify us via email at ccare@axamansard.com, stating that you want to increase your contribution.

How long will it take my liquidated funds to be credited to my bank account?

  • The liquidation process usually takes two to three working days to credit your account.

Can I save weekly on my Life Savings plan?

  • Life Savings contributions can be made weekly, monthly, quarterly, bi-annual or yearly.

How do I access my statement of account?

  • Your Life Savings statement of account can be viewed online at anytime. Simply visit our website - www.axamansard.com and login with your registered email address or sign up if you are yet to do so.

Can I open a Life Savings policy online?

  • Yes, you can open a Life Savings account on the AXA Mansard website. Kindly visit our life savings page to get started.

How can I resume making contributions after stopping for a while?

  • To reactivate your account, please send an email to our Customer Care team via ccare@axamansard.com requesting for reactivation.

Do I have to make my Life Savings contributions at certain times or do I have the freedom to pay whenever I have available funds?

  • Yes, you can pay anytime you have funds, although you are encouraged to contribute monthly for sequential analysis of your contribution.

What savings plans do you have available?

  • Life savings, Money Market Fund and Equity Income Fund.

Who is a beneficiary?

  • The beneficiary(ies) are stated individuals who are entitled to the benefits payable on the policy in the event the policy holder demises.

My monthly Life Savings deduction has stopped. What could be wrong?

  • You can reactivate your monthly Life Savings contribution on AXA Mansard via www.axamansard.com. Simply login/sign up to access your dashboard or contact your bank to re-initiate the mandate.

I am trying to make a liquidation request but I keep getting an error message.

How can I check the track or check the status of my liquidation request?

  • Kindlly use the tracking number gotten at the point of initiating your request, to track the status online. Simply login/sign up to access your dashboard or send an email to telesales@axamansard.com

How do I check the current balance on my Life Savings policy?

  • Simply visit the AXA Mansard website - www.axamansard.com and login/sign up to access your dashboard to view your balance. Alternatively, you can send an email to our Customer Care team via ccare@axamansard.com

About Travel Insurance

How can I find out about your Travel Insurance plans?

I plan on traveling and I want to get an insurance cover that offers medical benefits. Should I take up a Travel Insurance cover or a Health Insurance cover?

  • AXA Mansard's Travel insurance covers emergency medical assistance and personal accident amongst others up to a certain limit. However, you can take up an International Health Insurance plan for other non- emergency medical illnesses.

How do I change the date on the Travel Insurance plan I purchased?

  • Changing the date on your policy is only possible if the cover has not commenced. Simply send the issued certificate as well as the new travel details to our Customer Care team via ccare@axamansard.com

How long does it take to get my certificate?

  • If you buy your Travel Insurance policy online, you will get the certificate immediately via email.

Can I buy Travel Insurance for another person?

  • Yes, you can purchase Travel Insurance for anyone provided you have all their details.

How do I buy Travel Insurance online?

  • Kindly click here to get an instant quote and make purchase

I am traveling for a medical checkup, do I need a Travel Insurance, International Health plan or both?

  • Yes, you need Travel Insurance to cover unforeseen circumstances relating to your trip. You also need an International Health plan for health related issues when you are away.

Can I purchase Travel Insurance for a specific time duration?

  • Yes, you can purchase your Travel Insurance cover for the duration of your travel and more for up to 365 days.

Opening a Retirement Savings Account

How long does it take to open a pension account?

  • At AXA Mansard Pensions, a Retirement Savings Account (RSA) is opened within 24 hours of receiving the complete RSA opening form(s) and the required documentation (birth certificate/age declaration, employment letter and a valid means of Identification). Once a customer fills an RSA opening form with the necessary supporting documentation, the Pension Fund Administrator (PFA) uploads the information onto the PenCom's Server, which generates a Personal Identification (PIN). The PFA then sends the PIN to the RSA holder indicating the opening of the account.

I want to transfer my RSA to AXA Mansard Pensions

  • An employee or contributor under the Pension Reform Act (PRA) 2014 has the freedom to move his account once a year from one PFA (Pension Fund Administrator) to another. However, this window has not yet been opened by the National Pension Commission. You may send your details to pensioncare@axamansard.com or fill our expression of insterest form on the website www.axamansardpensions.com and you will be contacted as soon as the transfer window is open.

Managing your Retirement Savings Account

Can a bank transfer be initiated for a pension contribution?

  • Yes, a bank transfer can be initiated for pension contributions. However, every pension contribution must be accompanied with a schedule of payment whether it is a bank deposit or transfer. For example, at AXA Mansard Pensions, after payment, the contribution schedule should be forwarded to contri.schedule@axamansard.com & upclcontributions@ubagroup.com for processing. Alternatively, if payment(s) were made through the Electronic Pension Contribution Collection System (EPCOSS) Platform, you would need to upload your schedule on the platform.

How long does it take to open a pension account?

  • At AXA Mansard Pensions, a Retirement Savings Account (RSA) is opened within 24 hours of receiving the complete RSA opening form(s) and the required documentation (birth certificate/age declaration, employment letter and a valid means of Identification). Once a customer fills an RSA opening form with the necessary supporting documentation, the Pension Fund Administrator (PFA) uploads the information onto the PenCom's Server, which generates a Personal Identification (PIN). The PFA then sends the PIN to the RSA holder indicating the opening of the account.

Can I monitor my pension account?

  • Yes, you can. A number of Pension Fund Administrators (PFAs) offer different platforms for customers to monitor their Retirement Savings Account (RSA). At AXA Mansard Pensions, you can monitor your pension account via the following ways; (1) Logging into the website - www.axamansard.com with your personal details provided when the account was opened. (2) Downloading MyAXA App available on IOS and Android Playstore. (3) Dailing the short code *987*4# and following the prompt.

     

    Also, you can visit any of our branches, contact us on 01-4485490 or pensioncare@axamansard.com with your pension details.

My company needs an account to remit pensions on my behalf

  • Every Pension Fund Administrator (PFA) advises clients with their contributions account details after registeration. At AXA Mansard Pensions, all payments for pension remittances should be made at any UBA bank branch by filling out a deposit slip or via bank transfer. Details of our Pension Fund Custodian are shown below:

     

    Pension Fund Custodian - UBA Pensions Custodian Limited, Bank Name - UBA PLC, Account Name - UBA Pensions Custodian Ltd/AXA Mansard Pensions Ltd, Account Number -1006236149, Sort Code (Mandatory Requirement for e-payments) - 033151939. After payment, the contribution schedule should be forwarded to contri.schedule@axamansard.com & upclcontributions@ubagroup.com for processing. Alternatively, if payment(s) were made through the Electronic Pension Contribution Collection System (EPCOSS) Platform, you may upload your schedule on the platform.

How can I access my RSA account?

  • Based on statutory provisions to accessing pension contributions, an RSA (Retirement Savings Account) holder can access a maximum of 25% of RSA balance after 4 months of loss of job. The law also provides for individuals with critical medical condition having been certified by a medical practisioner as unable to continue with job functions. Lastly, an invidual can begin to access his RSA upon attaining retirement/retirement age of not less than 50 years where he or she has a choice between Programmed Withdrawal or Annuity. For more specific clarification, your PFA will advise.

I want to merge my outstanding NSITF contribution into my account

  • Based on the current guidelines from the National Pension Commission (PenCom), contributors to NSITF are required to submit the following documents to enable the transfer of their NSITF contributions to their respective RSAs / PFAs;
    (1) Original copy of NSITF membership certificate (Where the certificate is lost, a sworn court affidavit).
    (2) Means of identification.
    (3) Completed Transfer Application Form (name must be written the same way as it appears on the NSITF certificate).

How do I access my pension statement?

  • A number of Pension Fund Administrators (PFAs) offer different platforms for customers to monitor their Retirement Savings Account (RSA). At AXA Mansard Pensions, you can monitor your pension account via the following ways;
    (1) Logging into the website - www.axamansard.com with your personal details provided when the account was opened.
    (2) Downloading MyAXA App available on IOS and Android Playstore.
    (3) Dailing the short code *987*4# and following the prompt. Also, you can visit any of our branches, contact us on 01-4485490 or pensioncare@axamansard.com with your pension details.

My company opened a pensions account on my behalf. How do I monitor it?

  • It is practically impossible to open a Retirement savings account (RSA) for an employee without the clients consent unless it is a gratuity scheme.

How can I find out when my pension was registered and how many contributions have been made?

  • Your pension account was registered when your Personal Identification Number (PIN) was generated and the registration date is stated on your pension certificate. Kindly contact your Pension Fund Administrator (PFA) to provide you with your certificate which reflects the requested details.

     

    The number of contributions made can be monitored by logging into your account or requesting for your statement of account from your PFA.

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