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General Account Enquiries

How do I open an account with AXA Mansard Investments?

  • To open an Investments account with AXA Mansard, kindly visit www.axamansard.com and click on Sign up. Fill in your information and follow the prompts. Alternatively, you can visit any of our welcome centers.

How do I make payment?

  • To make a contribution to your AXA Mansard Investments fund, you can use any of the following channels:

     

    1. 1. Direct transfer to any of our bank accounts

    2. 2. Online payment through our transaction portal (Interswitch)

    3. 3. POS at our welcome centers

    4. 4. USSD *987#

How do I get my statement of account?

  • To access the statement of accounts for your AXA Mansard Investments Fund, log on to your www.axamansard.com account. You can view/download your statement by following these pages on the dashboard - Investment > Dashboard > Statement. Alternatively, you can send an email request to clientservices@axamansard.com.

How do I check my account balance?

  • To check your AXA Mansard Investments account balance, simply log on to your www.axamansard.com account. Your available balance can be seen under Portfolio on the Investments page. Alternatively, you can dial *987# and follow the prompts to retrieve your available balance.

How do I know that my transfer was successful?

  • When you make a payment/contribution to your AXA Mansard Investments Fund, there will be a confirmation email sent to your registered email address and your fund will reflect on your dashboard within 24 hours. In the event that this doesn’t happen, kindly send an email to clientservices@axamansard.com

I can’t log into my AXA Mansard Investments account; what do I do?

  • On the AXA Mansard website www.axamansard.com, click on Forgot Password and follow the prompts to reset your password.

How do I report suspected fraud activities?

Money Market Fund

What is the Money Market Fund?

  • The Money Market Fund is a secure, open ended mutual fund that invests in short term securities such as Treasury Bills, Commercial Papers and Fixed Deposits. It aims to optimize returns on free cash flow offering returns that outperform regular savings accounts.

Who can invest in the Money Market Fund?

  • The Money Market Fund is open to investments from anyone i.e. Adults, Children and Corporations.

What are the requirements to open a Money Market Fund account?

  • You will need to complete a subscription form. Our subscription form can be found on our website - www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


    Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

What is the minimum initial amount I need to invest in the Money Market Fund?

  • The minimum amount required to invest in the Money Market Fund is ₦2,000.

What is the minimum subsequent amount to invest in the Money Market Fund?

  • The minimum amount required after your initial investment is ₦1,000.00.

How is the Money Market Fund different from a Mutual Fund?

  • The Money Market Fund is a type of Mutual Fund.

What are the advantages of investing in the Money Market Fund?

  • The Money Market Fund has a lot of benefits which include:


    1. 1. Safety: The Fund ensures safety of both principal and interest accrued.

    2. 2. Returns: The Fund provides attractive returns and when compared to a normal savings account, the AXA Mansard Money Market Fund offers a lot more return on your investment.

    3. 3. Liquidity: The Fund is open-ended which means that injections and withdrawal are treated on any business day.

    4. 4. Affordability: The Fund represents an investment opportunity that allows investors earn steady income without substantial initial investments.

    5. 5. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund. .

    6. 6. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

    7. 7. Accessibility: Easy accessibility to the Fund via the use of electronic platforms. Simply visit our online portal – www.axamansard.com; download the AXA Mansard mobile app – MyAXA; or access it via our USSD code - *987#.

When do I start earning interest on my investment?

  • You start earning interest on your fund within 24 hours of payment.

Does the Money Market Fund pay dividends?

  • The Fund Manager will pay dividends (accrued interest) and distributes this on a quarterly basis. Unit holders, upon subscription shall have the option of the accrued interest paid into their designated bank account or reinvested which means that the income will added back to the principal.

When am I able to liquidate my funds from my AXA Mansard Money Market Fund account?

  • Your funds can be liquidated at any time. We will credit your registered account number within 24 hours from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

What does the AXA Mansard Money Market Fund invest in?

  • The Fund invests in money market securities which include Treasury Bills, Fixed Deposit and guaranteed Commercial Papers.

Who manages the AXA Mansard Money Market Fund?

  • The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments.

Who monitors the Fund manager’s activities?

  • An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Are there any penalties for withdrawing (liquidating) from my AXA Mansard Money Market Fund account?

  • No, there are no penalties for withdrawing your funds from your account.

Is there a guaranteed return rate for the Money Market Fund?

  • There is no guaranteed return rate for the Fund. It is calculated everyday as the weighted average of the rates of the securities the Fund is invested in. These securities are very low risk and have low volatility.

How do I calculate my earnings?

  • The daily yield of the Fund is displayed on www.axamansard.com. Daily earnings are also displayed. Earnings for the day can be computed using - rate/365*principal.

How long should I stay in the Fund?

  • You can stay in the Fund for whatever length of time you desire, the interests are accrued on a daily basis.

What is the minimum withdrawal amount from the Money Market Fund?

  • There is no minimum withdrawal amount from the Fund.

What is the procedure for Corporate Organizations to invest in Money Market Fund?

  • For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill.

What is the procedure for Foreign Investors to invest in the Money Market Fund?

  • The Fund assets are denominated in Naira, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Equity Income Fund

What is the Equity Income Fund?

  • Equity Income Fund is an open ended mutual fund aimed at investors with high-risk appetite seeking income and strong potential for capital growth through an array of stocks. It is suitable for investors who have a longer-term horizon. The equity income funds can offer high returns compared to bonds or money market funds on the long term.

Who can invest in the Equity Income Fund?

  • The Equity Income Fund is open to investments from anyone i.e. Adults, Children and Corporations.

What are the requirements to open an Equity Income Fund account?

  • You will need to complete a subscription form. Our subscription form can be found on our website - www.axamansard.com. Alternatively, the form can be obtained from any of our welcome centers.


    Additional documents required include government issued proof of identification, passport photo, proof of address (utility bill) and signature.

What is the minimum initial amount I need to invest in the Equity Income Fund?

  • The minimum amount required to invest in the Equity Income Fund is ₦10,000.

What is the minimum subsequent amount to invest in the Equity Income Fund?

  • You can invest any amount in the fund subsequently.

How is the AXA Mansard Equity Income Fund different from a Mutual Fund?

  • The Equity Income Fund is a type of Mutual Fund.

What are the advantages of investing in the Equity Income Fund?

  • The Equity Income Fund benefits include:


    1. 1. Strong potential: for capital appreciation over the long term.

    2. 2. Professional Management: The portfolio managers are skilled and experienced professionals and will bring this expertise to bear in the management of the Fund.

    3. 3. Performance Monitoring: An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Does the AXA Mansard Equity Income Fund pay dividends?

  • Yes, the AXA Mansard Equity Income Fund pays dividend annually. We use proceeds (dividends and capital gains) realised in the Fund to pay dividends to Fund subscribers.

When do I start earning interest on my investment?

  • You start earning interest on your fund within 24 hours of payment.

When can I get my money from the Fund?

  • Your funds can be liquidated at any time. We will credit your registered account number within 2-5 working days from when you send in the instruction (via the website, MyAXA App or *987#) and all outstanding documents are in place.

What does the Fund invest in?

  • The Equity Income Fund invests largely in listed stocks and sparsely in money market securities such as Treasury Bills and Fixed Deposit.

Who manages the AXA Mansard Equity Income Fund?

  • The Fund is managed by skilled and experienced Portfolio Managers at AXA Mansard Investments.

Who monitors the Fund manager’s activities?

  • An Investment Committee will monitor the Fund’s activities and performance on a regular basis.

Are there any penalties for withdrawing from my account?

  • No, there are no penalties for withdrawing your funds from your account.

Is there a guaranteed return rate for the Equity Income Fund?

  • No, there is no guaranteed return rate. The value of the units you hold in the fund simply appreciate/depreciate depending on the performance of the securities that the Fund is invested in.

How long should I stay in the fund?

  • You can stay in the Fund for as long as you desire. You are advised to view the Equity Income Fund as a long term investment as it very volatile but tends to outperform the money market fund in the long term.

What is the minimum withdrawal amount from the Fund?

  • There is no minimum withdrawal amount from the Fund.

What is the procedure for Corporate Organizations to invest?

  • For a corporate account, we will require passport photographs and ID cards of the signatories as well as the incorporation/registration documents, Board Resolution and Utility Bill.

What is the procedure for Foreign Investors to invest?

  • The Fund assets are denominated in Naira and, as such, capital inflows by foreign investors who subscribe to the Fund shall be converted to Naira at the exchange rate as advised by the Fund Manager’s Bankers.

Other Investments

What other investment options does AXA Mansard Investments offer?

  • In addition to our mutual funds, AXA Mansard Investments offers investment options in:

     

    1. 1. Treasury Bills

    2. 2. Equities

    3. 3. Real Estate

More

Can I Invest in other currencies like USD?

  • No, the mutual funds only accept Naira. Clients may however invest directly in Eurobonds or US Treasuries if they would prefer to invest in USD

Can I invest from outside Nigeria

  • Yes, in addition to the basic requirements, we require an authenticated proof of address.

General Questions about AXA Mansard HMO

I want to confirm the enrollee number of members of my family plan

What does the EasyCare plan cover?

  • For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

About Health Plans

I need information on your health plans

  • AXA Mansard health plans consists of the Corporate Health Insurance plans, Individual Health Insurance plans, SME plans and EasyCare plan.

What are the health plans you have as well as the costs?

I am above 60 years old. Can I get Health Insurance?

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

Does AXA Mansard offer an international health cover?

  • AXA Mansard Health has an international health Plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

Does AXA Mansard offer a group international health cover

  • AXA Mansard Health offers a group international health plan. Kindly send an email to healthcare@axamansard.com to request plan benefits and a quote.

I want to buy a health plan for my parents

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

I want to buy a health plan for my child

  • For a child less than 18 years, at least one adult is required to purchase a plan to enable us register the child/minor. A minor can not be registered on the health insurance plan alone as we are unable to have a binding contract with them.

What plans cover mental health psychiatry?

  • All plans cover mental health psychiatry. However, the extent and terms of cover depends on the purchased health insurance plan.

Information about Hospitals

Where can I find the list of hospitals on my health plan?

  • The list of Hospitals can be found on the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. The hospital list is dependent on the selected health plan . For further enquiries, please call 0700AXAMANSARD or e-mail healthcare@axamansard.com

What are the health plans you have as well as the costs?

  • Please click on https://www.axamansard.com/myaxa/health/ to view available plans, hospital list and price quotations.

How do I change my selected hospital?

  • You can change your hospital on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply login/sign up to access your dashboard and make the changes. Alternatively, kindly contact our Customer Care team via 0700AXAMANSARD or healthcare@axamansard.com

Can I book a hospital appointment?

  • Yes, you can book a hospital visit on the AXA Mansard website (www.axamansard.com) or on the MyAXA App. Simply log in/sign up to access your dashboard and book hospital appointment. Alternatively, kindly contact our Customer Care team via healthcare@axamansard.com or call 0700AXAMANSARD

I do not have my AXA Mansard HMO card but I need to go to a hospital.

  • You can access care without your HMO ID card. You will need to visit the facility with any valid means of identification and your enrollee number(if communicated). Please contact our Customer Care team viahealthcare@axamansard.com or call 0700AXAMANSARD for further assistance.

My child's hospital is not on your list

  • We offer a wide range of pediatric hospitals that can care for your child. Please check our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

How do I check the status of my requests i.e change of hospital, hospital booking etc.

  • An e-mail would be sent to you upon confirmation of your booking. However, you can contact us via healthcare@axamansard.com or 0700AXAMANSARD.

I have a complaint about my hospital

What hospital can I visit in my location?

  • Visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/ to view the list of hospitals in your area. You can also contact us via healthcare@axamansard.com or 0700AXAMANSARD for further assistance.

Which health plan covers my hospital?

  • This is dependent on your chosen health plan. Please refer to our hospital directory or contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

About Pricing and payments

Can I get quotations for the different family plans?

  • Our health plans can be purchased for family. Simply select the number of individuals in the family to generate a quote. Prices are per person per year. However, a discount of 2.5% is applicable for family purchases (online). Please see prices on the AXA Mansard website www.axamansard.com/myaxa/health

What is the limit for specialist consultation and surgeries?

  • Limits applicable to health plans are dependent on the type of plan and medical diagnosis. For more details, kindly visit the AXA Mansard website via this link - www.axamansard.com/myaxa/health

Can I pay health insurance in installments?

  • Payments are made once and in full at the inception of the health insurance plan.

I made a payment at a hospital and I'd like to claim a refund

  • Kindly provide a detailed medical report (as applicable), evidence of payment made, prescription sheet, referral note (if an investigation). These documents can also be e-mailed to healthcare@axamansard.com

How soon can I use a hospital after payment for insurance is made?

  • For the Corporate Health Insurance plan, access to care is immediate. The individual plans require 2 weeks waiting period for registrations, processing of policy documents and healthcare cards. The waiting period starts once we have received full payment and all required registration documents.

What is Covered?

I am above 60 years old. Can I get Health Insurance?

  • AXA Mansard Health plans are available for individuals 0 - 65years. If above 65 years, we offer a Third Party Adminstration (TPA). TPA refers to a system of managing healthcare in which a third party (The Administrator) is contracted to manage provider networks and medical claims for individuals.

Can I add my baby as a dependent on my plan?

  • This depends on your current health insurance plan (family or individual). If your have an individual plan, you will be required to buy an additional plan for your child.

How does overseas coverage on platinum plan work?

  • Overseas coverage is available on the Corporate Health Insurance plan. Please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details

I want to upgrade my AXA Mansard health plan to include my spouse.

  • Depending on your current health insurance plan (family or individual), you can upgrade your health plan to include your spouse at renewal of policy or send the details of your spouse for inclusion, if you are on a family plan.

Do you offer Dental Care on the AXA Mansard health plans

  • Do you offer Dental Care on the AXA Mansard health plans

I want details of what is covered on my AXA Mansard health plan

  • For details of individual health insurance plans, kindly visit the AXA Mansard website via this link - https://www.axamansard.com/myaxa/health/. For the Corporate Health Insurance plan, this can be requested from your HR. For further enquiries, please contact our customer care for assistance via healthcare@axamansard.com or call 0700AXAMANSARD.

What is network gym access?

  • Network gym access is available on the Corporate Health Insurance plan only. For referral to partner gyms, please contact us via healthcare@axamansard.com or 0700AXAMANSARD for more details.

Does my policy also cover for child care after delivery?

  • Depending on your current health insurance plan(family or individual). Your new born is covered for 6 weeks and needs to be registered before the expiration of this.

What are the conditions for antenatal and delivery cover on local and international plans?

  • The Corporate Health Insurance plan covers antenatal and delivery. For the individual plans, antenatal care & delivery is not covered until after you have been on the plan for 24 months. For international plans, restrictions apply depending on your specific cover.

Information for Corporate and SME?

I am having difficulties registering to the AXA Mansard HMO via my company portal

  • Kindly send us a mail with the error message you are receiving. Please send to our Customer Care team via healthcare@axamansard.com

I want the details of the SME/corporate cover

I want to move our current corporate cover to AXA Mansard

  • Please contact us by clicking on the phone icon on our website to request for a call back or reach us via 0700 AXAMANSARD (+234-700-292-626-7273), 0815-049-0169 or healthcare@axamansard.com

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