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All investment contributions made before 2pm on business days will reflect on your dashboard by the evening of the same day. However, contributions made after 2pm will reflect on your dashboard the next business day.
Your money may not reflect in your account for a few different reasons: (1) Incorrect client number (2) Inaccurate and/or incomplete bank narration etc.
If you are experiencing this, please send a mail to clientservices@axamansard.com with the evidence of payment for easy reconciliation.
To make a claim, please click on the “make a claim” button on the website. You will be required to provide an estimate of repairs, picture of the damaged vehicle showing the plate number as well as third party details where applicable.
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General Clause and Exclusions on the Retail Plan.
- A waiting period of 2 weeks apply before enrolees can access medical care
- Within the first year of policy purchase, Antenatal care, delivery, post-natal care, pre-existing medical conditions and chronic illnesses are not covered
The following treatments and procedures are also excluded from this policy
- Cosmetic Surgery or treatment (Teeth whitening, dental prosthesis, orthodontics, weight reduction surgeries, laser treatment and implants) are not covered
- Alternative/ Unorthodox medicine is not covered
- Professional sports, wilful exposure to danger, Self-inflicted injuries, conditions caused by act of war, an epidemic or injuries from riot and medical conditions caused by substance abuse are not covered
- Domiciliary/Hospice Care (Home medical care and the care of terminal illness is not covered under this policy)
- Infertility, induced abortion, Neonatal care not listed under neonatal services and congenital abnormalities are not covered
- Advanced radiological investigations (e.g. C.T. scan, Myelogram, EEG)
- Advanced and Complex investigations (e.g. Marrow biopsy, skeletal survey)
- Prosthetic devices such as cardiac pacemaker, orthopaedic implants
- Management of Chronic Renal Failure (Dialysis and Transplant Surgery)
- Transplants
- Complex major Surgeries (e.g. Heart, Brain and Great blood vessels)
- Neurological surgeries
- Management of Cancers
- All procedures, management and investigations not covered by the plans
General Clause and Exclusions on the EasyCare Plan.
- Pre-Existing or Chronic Conditions
- Complex & Advanced Investigations
- Optical
- Within the first year of policy purchase, Antenatal care and delivery isn’t covered
- All procedures, management and investigation not covered/slated by the plan
