It’s been one month since the launch of embedded AXA Mansard health insurance on Airtel data plan through the *141*44# short code. This service provides data plans embedded with basic health insurance on Airtel lines, which has generated quite a buzz due to the novelty of the product and its inclusivity in meeting basic health care needs. Airtel customers who purchase the data plan have access to online telemedicine, medication from approved pharmacies, and hospital reimbursement when they are hospitalised. The partnership & embedded health insurance has generated a lot of questions and we are here to answer them all. This article addresses the frequently asked questions, but first, let’s provide a breakdown of how to get free AXA Mansard health insurance as an Airtel customer.
How does it work?
Frequently Asked Questions about the AXA Mansard Airtel Health Insurance Plan
AXA Digital Health is a health insurance plan offered to Airtel subscribers in collaboration with AXA Mansard Health Insurance to provide access to basic health care consultation and treatment for minor illnesses.
An Airtel customer can subscribe by dialling * 141*44# to choose an internet data service bundled with healthcare.
No personal details would be required at the purchase of the data plan.
No! Once you purchase the data plan, you receive an SMS welcoming you to Airtel Health. Click on the link to use any of the services on our dedicated digital channel to access healthcare. You would need to supply your basic contact details on your first attempt to access care.
Please note that your provided details would be stored securely on our database and tied to the subscribed phone number for the entire span of the policy. We advise you to use details on your valid and approved ID Card to avoid complications if you need to pick up medication or access our hospitalization benefit.
Airtel Health provides three healthcare services: Telemedicine, Pharmacy Services, and Hospitalization reimbursement.
Yes! Reimbursement of hospital expenses is guaranteed once the customer is admitted for two or more nights in any registered and licensed hospital. To claim reimbursement, go to the WhatsApp chat and click on "Make Hospital Claim" and submit a valid ID card, medical bill, or discharge certificate after completing a claims incident information on WhatsApp.
While chatting on WhatsApp, the pharmacy prompt will pop up with a link. Click the link and you will be routed to a list of pharmacies. Select the pharmacy of your choice for delivery or pick. Please choose the closest hospital to you.
Renew the data plan to keep the service active. Service expires with your data validity days.
If renewals are done as of when due, the waiting period does not apply. If done later than 24 hours after the expiry of the plan, the waiting period is reinstated.
Do you own an Airtel line and don’t have health insurance? Then go ahead and dial *141*44# now. You can also buy for your loved ones by sharing this code with them to buy and access basic healthcare.